Refund and Returns Policy

If for any reason you are unsatisfied with your product, you may return it for a full refund within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. 

If you would like to return your item(s), please email summon@waxspiritual.com and we’ll help to ensure the smoothest possible process.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at summon@waxspiritual.com.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at summon@waxspiritual.com for questions related to refunds and returns.

 

 

Wax Spiritual Logo

Join our mailing list

Share our spiritual journey as we reveal new products and limited editions and explore insights into apothecaries and practices aligned with each season.

You have Successfully Subscribed!