Privacy Policy
Last updated: 9 July 2026
At Wax Spiritual, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, placing an order, booking a service, subscribing to our newsletter, or contacting us, you acknowledge that your personal information will be processed as described in this Privacy Policy.
Who We Are
Wax Spiritual is the data controller responsible for the personal information collected through this website.
We are registered with the Information Commissioner’s Office (ICO) and process personal information in accordance with UK data protection legislation.
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Wax Spiritual
Shop 3, 37 Crouch Street
Colchester
Essex
CO3 3EN
Email: summon@waxspiritual.com
Information We Collect
Depending on how you interact with Wax Spiritual, we may collect the following information.
Information You Provide
This may include:
- Name
- Email address
- Telephone number
- Billing address
- Delivery address
- Date of birth (where relevant to a booking or service)
- Information provided when making an enquiry or booking
- Information submitted through our contact forms
Payments are processed securely through our payment providers. Wax Spiritual does not store your full payment card details.
Orders
When you place an order we may collect information including:
- Products purchased
- Order history
- Delivery information
- Shipping method
- Transaction details
- Order communications
If you request an electronic receipt, we will retain your email address to provide this service and maintain our business records.
Bookings & Services
If you book a consultation, reading, workshop, or event, we may retain information necessary to administer your booking and provide the requested service.
This may include appointment history, booking notes, and correspondence relating to your enquiry.
Website Usage
When you visit our website, we may automatically collect information including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referring websites
This information helps us improve the functionality, security, and performance of our website.
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Arrange delivery
- Provide customer support
- Respond to enquiries
- Manage appointments and bookings
- Send order confirmations and booking updates
- Improve our website and services
- Prevent fraud and protect website security
- Comply with legal, accounting, and regulatory obligations
Where permitted by law or where you have provided your consent, we may also send newsletters, product launches, workshop announcements, and other Wax Spiritual updates.
You may unsubscribe from marketing emails at any time using the unsubscribe link included within each email.
Lawful Basis for Processing
Under UK GDPR, we process your personal information where necessary:
- To fulfil a contract with you.
- To comply with legal obligations.
- For our legitimate business interests, provided these do not override your rights.
- With your consent where required, such as for marketing communications.
- Sharing Your Information
Wax Spiritual will never sell, rent, or trade your personal information.
We only share information where necessary to operate our business, including with:
- Payment providers
- Courier and delivery companies
- Website hosting providers
- Email marketing providers
- Booking and scheduling platforms
- Professional advisers where required
- Regulatory bodies or law enforcement where legally required
Each provider only receives the information necessary to perform the services they provide.
Confidentiality
We understand that many of our customers share deeply personal experiences during consultations, readings, and spiritual work.
Privacy is extremely important to us.
Information shared during consultations, readings, or appointments is treated as confidential and will never be discussed with other customers or members of the public.
Where it would genuinely benefit a client, information may be discussed with another Wax Spiritual practitioner solely to obtain professional guidance or ensure continuity of care. This will only occur with the client’s knowledge and permission.
Consultation notes, where kept, are stored securely and retained only where necessary to provide continuity of service, fulfil legal obligations, or maintain accurate business records.
Email Correspondence
When you contact Wax Spiritual by email, we retain your correspondence to respond to your enquiry, provide customer support, manage bookings or orders, and maintain appropriate business records.
Emails may be retained where necessary to fulfil legal, accounting, or contractual obligations.
Many spiritual matters deserve the time, care, and privacy of a dedicated consultation. Whilst we are always happy to answer general enquiries by email, we may recommend booking a consultation or reading where a response requires personal guidance or discussion.
Social Media
We love seeing customers share their Wax Spiritual purchases and experiences.
If you tag Wax Spiritual in a public social media post, photograph, or video, we may contact you to request permission to share your content on our own social media channels.
To protect your privacy, booking requests, reading enquiries, consultations, and confidential discussions are not managed through social media direct messages.
Please contact us by email or speak to us in store if you wish to make an appointment or discuss our services.
Newsletter
If you subscribe to our newsletter, or where permitted by law following a purchase, we may occasionally send information about:
- New products
- Workshops and events
- Seasonal collections
- Shop news
- Exclusive offers
You may unsubscribe at any time using the unsubscribe link included in every marketing email.
CCTV
For the safety of our customers, visitors, practitioners, staff, and premises, CCTV operates within and around Wax Spiritual.
CCTV recordings are used for:
- Crime prevention
- Public safety
- Staff safety
- Protection of property
- Investigation of incidents where necessary
Recordings are retained only for as long as reasonably necessary and may be disclosed where required by law or in connection with the investigation of criminal activity.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website performance, remember your preferences, and enhance your browsing experience.
You can manage or disable cookies through your browser settings, although doing so may affect certain features of the website.
Please refer to our Cookie Policy for further information.
How Long We Keep Your Information
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, and tax obligations.
When information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where appropriate.
- Restrict or object to certain types of processing.
- Request a portable copy of your information.
- Withdraw consent where processing relies upon your consent.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
We will respond to requests in accordance with applicable data protection legislation.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.
Whilst we take reasonable precautions to safeguard your information, no method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most recent version will always be published on this website and will apply from the date shown at the top of this page.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Wax Spiritual
Shop 3, 37 Crouch Street
Colchester
Essex
CO3 3EN
Email: summon@waxspiritual.com
